Why the WAAF email army is corrupt

I've been a member of the aaf email army for years now and I have played all the games and trivia and everything. So I bought items and won things, etc. and everything I was supposed to get from them. (about 5 or 6) things over the past few years mysteriously got lost in the mail. I always email them when it happened and they blatently blow me off. A word of advice, don't bother signing up. If you want to play games and stuff, a really cool site is www.gsn.com. Thanks for your time!